Terms and conditions

1. INTRODUCTION

This document (together with all documents mentioned herein) sets out the terms and conditions governing the use of this website (www.norkid.com) and the purchase of products on this website (hereinafter the "Terms"). Please read these Terms and Conditions, our Cookies Policy and our Privacy Policy (collectively, the "Data Protection Policies") carefully before using this website. By using this website or placing an order through this website you consent to be bound by these Terms and our Data Protection Policies, so if you do not agree to all the Terms and Conditions and the Data Protection Policies, you must not use this website.

These Terms and Conditions may be modified. It is your responsibility to read them periodically, since those that are in force at the time of placing orders or in default of these, at the time of use of the website will be applicable to you. If you have any questions regarding the Terms and Conditions or the Data Protection Policies, you may contact us at info@norkid.com or at the following telephone number: (+34)660 405 136.

The contract may be concluded, at your option, in any of the languages in which the Conditions are available on this website.

2. IDENTITY OF THE PARTIES

On the one hand, the supplier of the goods or services contracted by the user is HAPPY DREAMS HAPPY MOMENTS S. L, with registered office in Barcelona, Calle Fonería, 27 and with tax identification number B-67062125, registered in the Commercial Register of Barcelona-Spain, Volume 46056, Folio 88, Sheet 508098, Inscription 1 and with customer service telephone.

3. PURPOSE OF THE CONTRACT

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the time that the user accepts the corresponding box during the online contracting process.

The contractual relationship of purchase and sale entails the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.

4. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to: - To be bound by this website:

i. Use this website only for legally valid enquiries or orders.

ii. Do not place any false or fraudulent orders. If such an order can reasonably be considered to have been placed, we are entitled to cancel it and inform the relevant authorities.

iii. Provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use such information to contact you if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, we will not be able to process your order.

Likewise, the user undertakes not to make any improper use of this website as is the intentional introduction of viruses, Trojans, worms or any programs or software harmful and harmful to the system of NORKID. COM, as well as unauthorized access attempts to the server, computers, devices and databases of NORKID. COM. Failure to comply with this provision may result in the commission of criminal offences as defined by the legislation in force in this area.

By placing an order through this website, you declare that you are 18 years of age or older and have the legal capacity to enter into contracts.

5. PROCEDURE OF PURCHASE

The products that appear on this website are offered for sale in Spain (Peninsula, Balearic and Canary Islands, and Ceuta and Melilla) and Europe.

The purchase procedure can be carried out in Spanish, English and German.

In order to access the services offered by the provider, the user must register through the website by creating a user account. To this end, the user must freely and voluntarily provide the personal data that will be required.

The user will select a username and password, agreeing to use them diligently and not make them available to third parties, as well as informing the provider of the loss or theft of them or of the possible access by an unauthorized third party, so that the latter can proceed to immediate blocking.

The user may not choose as a user name words whose purpose is to confuse others by identifying him/her as an integral member of the provider, as well as expressions that are malicious, injurious and in general, contrary to the law or to the requirements of morality and good manners.

Once the user's account has been created, it is hereby informed that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

  1. Order summary. The breakdown of the products and services ordered will be shown, you can modify the quantity of each item or delete any. The unit and total amounts as well as the breakdown of taxes shall be indicated.
  2. Login or User registration. Registration is required if you have not registered before, a confirmation of registration will be sent to the email address indicated in the registration.
  3. Delivery and billing addresses, indicating the delivery and billing addresses associated with the registered user, you can change or add a new address if desired.
  4. Acceptance of the general conditions of sale.
  5. Payment method. A form of payment will be selected from those available. In the case of secure electronic payment methods, such as credit card payment, you can be directed to a secure site or external payment gateway to proceed to payment securely.
  6. Order confirmation. With the order confirmation, an email will be sent to the user's email address with all the order data.

In any case, the provider's contracting platform will inform the user, once the contracting procedure has been completed, via e-mail regarding all the characteristics, price, payment method, shipping and billing addresses and date of contracting.

6. PRICE, TAXES AND PAYMENT METHODS

The prices quoted on all NORKID. com products are shown in Euros (€) and include Value Added Tax (VAT). In the case of a purchase from the Canary Islands, Ceuta or Melilla, VAT will not be applied. In the case of a purchase from any country of the European Union, VAT will be applied to the intra-Community supply made, unless the recipient provides an intra-Community VAT number. In the latter case, the recipient must pay the taxes required at the time of picking up the goods, if there are any additional shipping costs or payment methods, they will be added to the purchase summary before payment is made, the prices applicable to each product will be those published on the website, and automatically applied by the contracting process in the last phase of the same. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be communicated to the users in advance, and any payment made to the provider will entail issuing an invoice in the name of the registered user. This invoice can be downloaded by the user through the "History and details of my orders" section in the "My account" section, which can be accessed by the user once validated in the system, NORKID accepts payments by credit or debit card (Visa, Visa Electron and Mastercard), and bank transfer, and for payment with Visa and MasterCard cards, when making the payment through the secure payment gateway, the system will automatically verify that the payment is made in the following way It will then connect with the issuing bank, which will request that you authorize the transaction using a personal authentication code. The operation will only be performed if the credit card issuing bank confirms the authentication code. If this is not the case, the transaction will be rejected and the user must pay by bank transfer from a bank in the European Union and pay all the transaction costs, as well as the full amount of the order. The user must indicate the order number, first name and surname in the transfer reference. The maximum term to carry out the transference will be 3 working days from the request of the order, being confirmed when the debit has been made in the account of the provider. If NORKID. com does not have proof of receipt of the deposit within 5 working days, NORKID. com will proceed to cancel the order and transfer the details: BANKIA. CC number.2038 6670 05 6000145858/IBAN: ES06 2038 6670 0560 0014 5858 Currency: Euro (€).

7. DELIVERY OF ORDERS

The delivery of orders will be made at the delivery address freely designated by the user. In this way, the provider does not assume any liability for the failure to deliver the product as a result of false, inaccurate or incomplete information provided by the user or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.

Without prejudice to the foregoing, the provider shall take the measures required of a diligent trader to ensure that delivery can take place within the agreed time and, if not, as soon as possible and to the satisfaction of the consignor and the consignee, no liability may be imputed against the provider.

Orders placed in the online shop will be shipped via courier companies.

The order placed by the user will be delivered within 2 to 5 working days from the confirmation of the order.

Shipping costs will appear with the appropriate separation in the final price of the sale on all orders. For shipments to the Canary Islands, Ceuta and Melilla, the possible expenses derived from customs duties and customs duties, as well as the taxes that may be applicable in each of these territories, will be borne by the end customer and therefore are not included in the sale price.

The customer must notify NORKID. COM the cases of failure to receive orders over 10 working days, through the email info@norkid.com.

For any other information about the order, the user will have the customer service telephone number of the provider which is (+34)660 405 136 or via e-mail to the email address specified above. In any case, the user must indicate in the subject of the message or teleoperator, the order number that was assigned to him and indicated in the email confirmation of purchase.

When the user receives your order, he or she must check that everything is in compliance with the request. If there is any discrepancy or incident with the order, you should contact NORKID in the contact email, leaving your personal data, order number and reflecting the subject matter. Within a maximum period of 5 working days the provider will contact the user to resolve the incident.

8. EXCHANGES AND RETURNS. RIGHT OF DISMISSAL

If upon receipt of the purchase the user is not satisfied, NORKID allows the return within fourteen (14) days, counting from the date of receipt provided the garment has not been damaged. Thus, NORKID will not be able to accept exchanges or returns of damaged garments or without its original brand seal, as long as it is not tare.

In the event that the user wants to exchange an item for another one, of a different price, he or she must return it for a refund and make a new purchase.

The right of withdrawal may not be applied to personalised products or for reasons of hygiene or other legal exceptions not subject to this right.

All orders that are subject to exchange or return must include sending an email to NORKID. COM requesting the return or exchange service.

The exchange or return may be made by ordinary mail (it is advisable to send it by registered mail or return receipt) to the address NORKID. COM provides for this purpose in the return process in the event that it is not by NORKID collection of the goods (returns on the peninsula)

All returns must be made in their original packaging.

Once the products have been received, NORKID will verify that they are in good condition and will proceed to send the required size or model, if it has been requested to be returned for exchange, or will request the corresponding credit institution to go back the charge on the credit card used, if it has been requested to be returned for refund.

In the event that NORKID. COM has sent by mistake an article other than the one requested, the provider, once the error has been verified, will solve the incident by sending the appropriate product.

In the case of exchanges and/or returns of orders and in order to process correctly the exchange or return of the desired garments, the user must send an email to info@norkid.com, requesting the exchange or return. Also, the user will indicate, in the case of orders paid by bank transfer, to NORKID. COM an account number so that the corresponding amount can be paid in case of return of the garments purchased. The account number provided must belong to a bank in the billing country of the order.

9. CLAIMS

No liability for damages (including those caused during transport) will be accepted or accepted unless the user notifies the provider via email or telephone within 7 calendar days after the date of receipt of the products.

No claims or liability will be accepted for products that differ in quantity or specifications from those given to the user unless the user notifies via email within 7 days from the date of receipt of them.

In the case of manufacturers that offer direct warranty and support services, the user accepts the obligation to contact them in case of any claim.

10. LIABILITY SCHEME

NORKID.COM will only be liable for damages that the user may suffer as a result of using the online store when such damages are attributable to a malicious act of this company. The user acknowledges and accepts that the use of the online shop, as well as the purchase of the products offered in it, is at his own risk and full responsibility.

NORKID.COM is not responsible for any damages that may arise from, but not limited to (i) Inferences, omissions, interruptions, computer viruses, malfunctions and/or disconnections in the operation of this electronic system or in the equipment and computer equipment of users, caused by causes beyond NORKID's control, which prevent or delay the provision of services or navigation through the System.

NORKID.COM does not control, in general, the use that users make of the store. In particular, it does not guarantee in any way that users will use the Service in accordance with the law, these General Conditions, generally accepted morals and good customs and public order, nor that they will do so in a diligent and prudent manner.

11. SAFETY AND CONFIDENTIALITY OF DATA

All information provided by users of NORKID. COM will be used only to process purchase orders, and to facilitate navigation and purchase of NORKID. COM items.

Cookies are small data files that are stored on the user's terminal when visiting our website and contain certain information relating to the visit. This website uses cookies only for the purpose of facilitating user navigation and in no case it is possible to associate these cookies with specific personal data or identify the user through them. However, the user has the possibility of deactivating cookies in most web browsers.

NORKID. COM guarantees that the data provided by customers will not be shared with third parties or companies.

The data provided will be collected on the server of NORKID. COM by SSL protocol and its transmission will be done in an encrypted way guaranteeing the confidentiality of them. The server automatically recognises the IP address, date and time of entry and exit of the website, as well as the files downloaded.

The personal data received will be treated in accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data and other concordant regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form, in writing, by e-mail or by mail to the following address: NORKID. Attention Dept. to the Customer. C/ Fonería, 27. 08304 Mataró-Barcelona-España.

12. APPLICABLE WARRANTIES

All the products offered through the website are completely original, unless otherwise indicated in their description.

The color of the products displayed on the screen may be subject to variations depending on the quality of the user's monitor. In this sense, NORKID. COM cannot guarantee that the colours displayed on the user's monitor are true to reality.

13. INTELLECTUAL PROPERTY

All the contents of the website, unless otherwise indicated, are the exclusive property of the owner of the website or third parties and, by way of illustration, which is not limited, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the website. Similarly, all trade names, trademarks or distinctive signs of any kind contained on the website are protected by law. The owner of the website does not grant any type of licence or authorisation for personal use to the user on their intellectual and industrial property rights or on any other right related to their website and the services offered therein. Therefore, the user acknowledges that the reproduction, distribution, marketing, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of the intellectual and/or industrial property rights of the owner of the website or the owner of the same.

14. NOTIFICATIONS

Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications sent to you electronically comply with the legal requirements to be in writing. This condition does not affect your statutory rights.

The notifications you send us should preferably be sent via our contact form. In accordance with the provisions of the previous paragraph and unless otherwise stipulated, we may send communications to you either by e-mail or at the postal address provided by you when placing an order.

Notifications shall be deemed to have been received and properly made at the same time as they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. In order to prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly stamped and was duly delivered to a post office or mailbox and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.

15. CUSTOMER SERVICE SERVICE

If the Customer has any questions about eshop, items, your order, shipments, returns, or any other communication or question, you can contact us in the following ways: - Contact us:

  • by phone at (+34)660 405 136. Monday through Friday from 09:00 am to 20:00 pm
  • by e-mail to info@norkid.com.
  • by post to the following address: C/ Fonería, 27. 08304 Mataró-Barcelona. Spain.

16. APPLICABLE LAW AND JURISDICTION

The activity developed through the NORKID website is subject to Spanish legislation in force, being applicable, among others, Organic Law 15/1999 of 13 December 1999 on the Protection of Personal Data, Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, Civil Code, and Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law.

The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject of these Conditions, to the Spanish Courts and Tribunals.

In the event that the user's domicile is outside Spain, the provider and the user expressly renounce any other forum, submitting to the Spanish Courts and Tribunals.

Benefits Norkid

QUALITY
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HYPOALLERGENIC
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COVERAGE
MADE IN SPAIN
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SAFETY
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